Refund policy
AI employee and website chat subscription
- If the service does not suit you, we refund the full amount of your first plan payment within 14 calendar days of it.
- Later subscription months are not refunded once the service was provided. You can switch off auto-renewal in the client panel at any time — access stays until the end of the paid period and no new charges are made.
- If the service was not provided through our fault (it was down for more than 3 days in a row), we refund the share of the payment for the days without service.
Collection and processing of publicly available data
- You pay for the records actually delivered. If the result does not match the agreed request (fields, sources, volume), we fix it free of charge or refund the records that do not match.
AI system audits
- Before work starts we refund the full amount; after it starts, the amount less the cost of the work already done.
How to get a refund
- Write to hello@kra.name from the e-mail you paid with: the invoice number or payment date and the reason.
- We reply within 2 business days with our decision.
- The money goes back to the same card through WayForPay within 5 business days of the decision; when it shows on the card depends on the issuing bank (usually up to 30 days).
Refunds are made in UAH, in the amount actually charged to the card.
Contacts
- Sole proprietor (FOP)
- FOP Klymenko Roman Oleksandrovych (sole proprietor)
- Taxpayer number (RNOKPP)
- 3156902992
- Registered address
- 146 Shchorsa St., apt. 58, Odesa, Odesa Oblast, 65036, Ukraine
- hello@kra.name
- Phone
- ⟨заполнить⟩
- Working hours
- Mon–Fri, 10:00–18:00 (Kyiv time)
Service terms are in the Public offer.